Shipping policy

SHIPPING POLICY

Effective Date: March 2026

This Shipping Policy applies to orders placed with LOONEVO LTD (trading as “Loonevo”), a company registered in England and Wales under company number 16984595, with its registered office at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.

By placing an order with us, you agree to this Shipping Policy, our Terms of Service, Refund & Returns Policy, and Privacy Policy.

1. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday, excluding UK public holidays).

Orders placed after 2 PM GMT or on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods and Carriers

We ship using trusted carriers such as Royal Mail, DHL, UPS, or Evri, depending on the destination, order size, and service availability.

Available options may include:

  • Standard Shipping (tracked economy service)

  • Express Shipping (faster delivery at additional cost)

Shipping options available for your location will be displayed at checkout.

3. Shipping Destinations and Costs

We currently ship to:

  • United Kingdom

  • European Union (EU) and European Economic Area (EEA) countries

International shipping outside these regions may be available upon request.

Shipping costs are calculated at checkout based on:

  • Destination country

  • Order weight/value

  • Selected shipping method

Example estimates (final price shown at checkout):

United Kingdom:

  • Free standard shipping on orders over £50

  • £4.99–£7.99 (standard)

  • £9.99+ (express)

EU/EEA Countries:

  • £8–£20+ depending on country and method

Shipping promotions and free shipping thresholds may apply and will be displayed at checkout.

4. VAT and Taxes

LOONEVO LTD is currently not VAT-registered in the United Kingdom.

Product prices do not include VAT where not legally required.

For orders shipped to EU/EEA countries:

  • Orders may be subject to import VAT, customs duties, and handling fees charged by the destination country.

  • These charges are the responsibility of the customer.

  • We do not collect EU import VAT at checkout unless legally required in the future.

We declare the full and accurate value of all shipments in compliance with customs regulations.

5. Delivery Time Estimates

Delivery times are estimates and begin from the date of dispatch.

United Kingdom:

  • 2–5 business days (standard)

  • 1–2 business days (express)

EU/EEA Countries:

  • 5–12 business days (standard)

  • 3–7 business days (express)

Delivery delays may occur due to customs clearance, carrier disruptions, peak periods, weather conditions, or other circumstances beyond our control.

We are not liable for delays caused by carriers or customs authorities.

6. Customs, Duties, and Refused Shipments

For shipments to EU/EEA countries:

  • Customers are responsible for paying any applicable import VAT, customs duties, and clearance fees.

  • If a customer refuses delivery due to unpaid customs charges, the customer remains responsible for return shipping costs and any fees incurred.

  • Original shipping costs are non-refundable in such cases.

7. Tracking, Lost, or Damaged Packages

Tracking is provided where available. Tracking information will be sent via email once your order is dispatched.

If your package is marked as delivered but not received:

  1. Contact the carrier first.

  2. Then contact us at support@loonevo.com.

Lost or damaged packages must be reported within 14 days of the estimated delivery date. We will investigate and may offer a replacement or refund where appropriate.

Under UK consumer law, risk of loss passes to the customer only when the goods are delivered into the physical possession of the customer or a person identified by the customer to receive them.

8. Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to incorrect address details, reshipping fees may apply.

9. Order Changes and Cancellations

Orders are processed quickly. Changes or cancellations may not be possible once processing has begun.

If you need to cancel or amend your order, contact us immediately at:

support@loonevo.com

If cancellation is possible before dispatch, a refund will be issued. Payment processing fees may be deducted where applicable.

10. Contact Information

For shipping questions or support:

LOONEVO LTD
Company Number: 16984595
Registered Office:
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom

Email: support@loonevo.com