Contact information
CONTACT US
We’re here to help. If you have any questions about orders, products, shipping, returns, or our policies, please contact us using the details below. We aim to respond within 1–2 business days (Monday to Friday, excluding UK public holidays).
Company Information
Company Name: LOONEVO LTD
Trading Name: Loonevo
Company Number: 16984595
Registered in: England and Wales
Registered Office Address
Unit A, 82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
This is our registered office address for official correspondence.
For product returns, please follow the instructions provided in our Refund & Returns Policy before sending any items.
Support Email
(Please use this email for order inquiries, tracking requests, returns, or general support.)
Other Ways to Reach Us
Contact Form: You may use the contact form available on this page to send us a message directly.
Social Media:
Instagram:
Business Hours
Monday to Friday: 9:00 AM – 6:00 PM (UK time – GMT/BST)
Weekends and public holidays: Responses within 48 hours.
Tips for Faster Support
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Please include your order number (e.g., #12345) when contacting us.
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For tracking updates, check your shipping confirmation email first.
Thank you for choosing Loonevo.
Last updated: March 2026